Privacy Notice

This Privacy Notice explains how we at Willowbank Bed and Breakfast use  and store any personal information we collect about you.

What information we collect about you
When you make a booking with us we collect the names of the guests who will be staying, the home address, email address and telephone number of the person making the booking.
We also collect a debit or credit card number to secure and guarantee the booking for the guest.

How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and details on how to find us and other information you may find useful for your stay. 
We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.

How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely and safely under our compliance with the Trustwave  Trusted Commerce Programme PCI/DSS.
We will not share your information with any third party unless there is a legal reason for doing so.

Marketing
We will not share your details with any form of marketing enterprise and will never pass your details onto any third party

Guest Registration
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;
Name and nationality
For non commonwealth guests;
Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to an official officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information
You have the right to request a copy of the information we hold about you.
If you would like a copy of this information please email us at
contact-us@bnbwillowbank.com

Cookies
Cookies are text files placed on your computer to collect standard internet log  information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.  You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

CCTV Surveillance Cameras
We have 4 CCTV cameras  on the outside of the B&B. Two  look down at the front of the house, one on the gate and other on the garden, the other two, one looks over the car park and other one towards the front door of the guests entrance. None of the cameras  are pointed at the guest bedrooms , door or windows.
We use these cameras for the security of our property, ourselves, our guests and our guests.’ property whilst using our premises., even though, at Willowbank Bed & Breakfast we are not responsible for any damage to vehicles nor guests personal property that is left in any vehicle parked in the B&B car park, guests should make sure such items are stored out of sight and the vehicle is locked securely whilst parked in the B&B car park, should an event occur then we will assist a guest with any information we hold to help resolve any event recorded on our device.
The data is recorded  and is only kept for 10 days before being over written. 
The only people to have access to this data is Willowbank B&B.
The stored data can only be accessed via the device which is password protected.

Persons responsible for  collected and stored information contactable at   contact-us@bnbwillowbank.com